Frequently Asked Questions

Orders & Shopping

Q: How do I place an order?
A: Browse our products, click “Add to Cart”, and proceed through our 6-step checkout process. It’s simple, fast, and secure!

Q: Can I cancel my order?
A: Yes, you can cancel your order before it is shipped. Once shipped, you can return it within 7 days of delivery.

Q: Are all products genuine?
A: Absolutely! All products on TechyShop are 100% genuine, sourced from authorized distributors with valid manufacturer warranty.

Shipping & Delivery

Q: How long does delivery take?
A: Standard delivery takes 3-5 business days. Express delivery is 1-2 days, and same-day delivery is available in select metro cities.

Q: Is shipping free?
A: Yes! Shipping is free on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹99 applies.

Q: Do you deliver to my city?
A: We deliver across India! Enter your PIN code during checkout to check availability and estimated delivery time.

Payment

Q: What payment methods do you accept?
A: We accept COD (Cash on Delivery), UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and EMI.

Q: Is online payment secure?
A: Yes, all online payments are processed through secure, PCI-compliant payment gateways with 256-bit SSL encryption.

Q: Is EMI available?
A: Yes, No Cost EMI is available on select bank cards for 3, 6, and 9-month tenures.

Returns & Warranty

Q: What is your return policy?
A: We offer a 7-day return policy. If you receive a damaged, defective, or wrong product, you can return it for a full refund or replacement.

Q: How do I claim warranty?
A: All products come with manufacturer warranty. Visit the nearest authorized service center or contact us for assistance with warranty claims.

Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we receive and verify the returned product.